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Salesforce wants to end customer service frustration with Customer 360

Posted on: October 6, 2018, in Blog

How many times have you called into a company, answered a bunch of preliminary questions about the purpose of your call, then found that those answers didn’t make their way to the CSR who ultimately took your call. This usually is because System A can’t talk to System B and it’s frustrating for the caller, […]

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Salesforce, AWS expand partnership with secure data sharing between platforms

Posted on: October 5, 2018, in Blog

Salesforce and Amazon’s cloud arm, AWS, have had a pretty close relationship for some time, signing a $400 million deal for infrastructure cloud services in 2016, but today at Dreamforce, Salesforce’s massive customer conference taking place this week in San Francisco, they took it to another level. The two companies announced they were offering a […]

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Yubicos new security keys now support FIDO2

Posted on: October 5, 2018, in Blog

Yubico, the company behind the popular Yubikey security keys, today announced the launch of its 5 Series keys. The company argues that these new keys, which start at $45, are the first multi-protocol securities keys that support the FIDO2 standard. With this, Yubico argues, the company will be able to replace password-based authentication, which is […]

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LinkedIn steps into business intelligence with the launch of Talent Insights

Posted on: October 4, 2018, in Blog

LinkedIn may be best known as a place where people and organizations keep public pages of their professional profiles, using that as a starting point for networking, recruitment and more — a service that today that has racked up more than 575 million users, 20 million companies and 15 million active job listings. But now […]

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As Magic Leap preps for its first developer conference, the focus shifts to content

Posted on: October 4, 2018, in Blog

Even as Magic Leap has cleared the milestone of its first hardware release, the augmented reality startup still has big challenges ahead as it aims to entice developers to build the content for its wild new device. The $2,295 Magic Leap One headset is a very polished-looking developer kit, but it didn’t ship with a […]

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Instagram may divide hashtags from captions to end overhashing

Posted on: October 4, 2018, in Blog

Geofenced sharing, Quiz stickers, Stories Highlight stickers and a separate interface for adding hashtags to posts are amongst a slew of new features Instagram has prototyped or is now testing. The last one could finally #cure #the #hashtag #madness that’s infected many of Instagram’s 1 billion users, causing them desperately to fill up their captions […]

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AI could help push Neo4j graph database growth

Posted on: October 3, 2018, in Blog

Graph databases have always been useful to help find connections across a vast data set, and it turns out that capability is quite handy in artificial intelligence and machine learning too. Today, Neo4j, the makers of the open source and commercial graph database platform, announced the release of Neo4j 3.5, which has a number of […]

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Zoho pulled offline after phishing complaints, CEO says

Posted on: October 3, 2018, in Blog

Zoho .com was pulled offline on Monday after the company’s domain registrar received phishing complaints, the company’s chief executive said. The web-based office suite company, which also provides customer relationship and invoicing services to small businesses, tweeted that the site was “blocked” earlier in the day by TierraNet, which administers its domain name. In an email […]

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OpenStacks latest release focuses on bare metal clouds and easier upgrades

Posted on: October 2, 2018, in Blog

The OpenStack Foundation today released the 18th version of its namesake open-source cloud infrastructure software. The project has had its ups and downs, but it remains the de facto standard for running and managing large private clouds. What’s been interesting to watch over the years is how the project’s releases have mirrored what’s been happening in the […]

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Heres everything Google announced today at its Future of Search event

Posted on: October 2, 2018, in Blog

Google has changed a lot in 20 years. What started as an index of “just” a few million pages is now reaching into the hundreds of billions; what was once a relatively simple (if very clever!) search engine is now an impossibly complex brew of machine learning, computer vision, and data science that finds its […]

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